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Monday to Friday 10:00 a 6:00 PM

REFOUND POLICY

 

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same  condition that you received it. Your item must be in the original  packaging. Your item needs to have the receipt or proof of purchase.

Items that are opened or damaged or do not have a receipt will be denied an exchange.

To initiate a return, go to your user profile that was created on our  website and send us and email and attach a copy of the purchase order. Select the products you want to return or change from your order. Print  your prepaid shipping label that you will receive by email. Send us all  items using the label provided.

Items must be returned unworn, unwashed, undamaged and with their  original labels and packaging.

Footwear and accessories must be returned in the brand's original  protective box and bag.

When you try on footwear, please be careful not to mark the soles or  damage their box.

If the item has a Farfetch security tag or brand tag, it should be left in its  original place.

Beauty and cosmetic products must be returned unused, unopened, with  their security seals and in their original packaging.

Stockings, socks and lingerie must be returned with their hygiene labels  intact, in their unopened packages and in perfect condition.

Lingerie and swimwear can only be tried over your clothes. We will not  accept returns for items that have been used or stained.  

Due to the nature of these items, we do not accept returns of masks  unless they are damaged or defective at the time of delivery.

The masks must be returned in their original packaging, unused, unopened  and undamaged.

Jewelry must be returned in the same condition in which it was received,  including the brand package and the documents provided with it.

These remedies are your exclusive remedies. All other remedies are  hereby excluded. All warranties, express or implied, including the implied  warranties of merchantability and fitness for a particular purpose are  expressly excluded. The exclusions herein are subject to and may be  limited by applicable law and you may have additional rights that vary  from state to state.

Personalized items

Due to the nature of custom orders, and the fact that these items are created especially for you, we do not accept returns of these types of  products, unless they were received damaged.

Pre-owned and vintage items

Items from past collections sold at https://comeonworld.com are  rigorously inspected prior to sale to ensure quality, accuracy, and  authenticity. For this reason, these valuable and timeless pieces must be treated with the utmost care and returned in the same condition in which  they were received.

In the event that any of your purchases arrive defective or damaged, or  without https://comeonworld.com and designer labels, please contact  Customer Service to assist with the return.

Exchanges

Come On gladly accepts exchanges of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores within 10 days of original purchase.

Now, due to the nature of our pieces and our limited quantities philosophy, it is possible that the same item in another size will no longer be available, but you are welcome to exchange it for any other item in our collection.

Refund

Once we receive your item, we will inspect it and notify you that we have  received your returned item. We will immediately notify you on the status  of your refund after inspecting the item. In most cases your refund will  automatically go back to the original form of payment used for the  purchase. In the event you used multiple forms of payment, your refund  may be issued across all payment methods used. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Only regular priced items may be refunded. Unfortunately, custom made  items, one-of-a-kind items, sale items, items with coupons, and items with  discount codes cannot be refunded. All sale custom made items, one-of a-kind items, sale items, items with coupons, and items with discount  codes are final sale.

Once your item has been received, we will refund you based on the payment method you used. Payment processes can take 14 business days. Returned items will be refunded, excluding the original shipping cost. We will keep you informed throughout the process. Likewise, you can track the return of your package through our courier service, using the tracking number on your return sheet; or you can check the status in "My account", under "Orders and returns"